Privacy Policy

TeachMeBack AI

Privacy Policy

Effective Date: June 27, 2025

Operated by College Verse LLC

This Privacy Policy explains how College Verse LLC d/b/a TeachMeBack AI ("Company", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our Platform and related services. By using TeachMeBack AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you register or use the Service, we may collect:

  • Name and email address (during account registration)
  • Password (stored in encrypted form; we never store plaintext passwords)
  • Profile information you choose to provide
  • Payment information (collected and processed directly by Stripe, Inc.; we do not store full card numbers or payment credentials)
  • Study materials and notes you upload to the Platform
  • Content of your AI teaching sessions and interactions

1.2 Information Collected Automatically

When you use the Service, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Log data (IP address, pages visited, time spent, referring URLs)
  • Usage data (features used, sessions completed, quiz results, flashcard interactions)
  • Cookies and similar tracking technologies (see Section 7)

1.3 Information from Third Parties

If you register or log in using Google Sign-In, we receive your name and email address from Google in accordance with Google's privacy practices.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Provide, operate, and improve the Service
  • Personalize your learning experience and generate AI feedback
  • Process subscription payments and manage billing
  • Send you transactional emails (account confirmations, password resets, receipts)
  • Send you optional service-related communications and updates (you may opt out at any time)
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
  • Analyze usage trends and improve our AI systems using de-identified or aggregated data

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who assist us in operating the Service, including:

  • Stripe, Inc. — payment processing
  • Cloud hosting and infrastructure providers
  • AI model providers (e.g., OpenAI, Anthropic) — to generate AI responses based on your uploaded content and session interactions
  • Analytics providers — to help us understand usage patterns

These providers are contractually required to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government demand.

3.3 Business Transfers

If College Verse LLC is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a notice on the Platform.

3.4 With Your Consent

We may share your information for other purposes with your explicit prior consent.

4. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (TLS/SSL), encrypted password storage, and access controls.

No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk. You are responsible for maintaining the security of your own login credentials.

5. Data Breach Notification

In the event of a data breach that compromises your personal information, College Verse LLC will notify affected users in accordance with the South Carolina Identity Theft Protection Act (S.C. Code Ann. Section 39-1-90).

Notification will be provided via email to the address associated with your account, or via in-app notice, within the timeframe required by applicable law. Our notification will describe the nature of the breach, the categories of information involved, and recommended steps you can take to protect yourself.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

Session data and uploaded study materials may be retained in de-identified or aggregated form for product improvement purposes after account deletion.

7. Your Rights and Choices

7.1 Access and Correction

You may access and update your account information at any time through your account settings.

7.2 Deletion

You may request deletion of your account and associated personal information via the contact form on our website. We will process deletion requests within 30 days, subject to applicable legal retention requirements.

7.3 Data Portability

You may request a copy of the personal information we hold about you via the contact form on our website. We will provide this in a commonly used format where technically feasible within 30 days of your request.

7.4 Opt-Out of Marketing

You may opt out of non-transactional marketing emails at any time by clicking the unsubscribe link in any such email or by contacting us via the contact form on our website. You will continue to receive transactional emails necessary to operate your account.

7.5 Do Not Track

Our Service does not currently respond to Do Not Track signals from browsers.

8. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality.

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services such as Google. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Children's Privacy

TeachMeBack AI is not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a minor, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us via the contact form on our website.

11. AI Processing of Your Content

When you upload study materials and conduct teaching sessions, your content is processed by AI systems including third-party AI model providers to generate responses, flashcards, and feedback. This processing is done solely to provide the Service to you.

We use commercially reasonable measures to ensure that our AI providers do not use your personal content to train their general models. Please do not upload sensitive personal, medical, financial, legal, or confidential information to the Platform.

12. Force Majeure

College Verse LLC is not responsible for any failure to protect or retain your data resulting from circumstances beyond our reasonable control, including acts of God, cyberattacks, third-party infrastructure failures, or government actions. We will make reasonable efforts to restore Service and data availability as quickly as practicable following any such event.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on the Platform and updating the effective date at the top of this document. Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via the contact form on our website.

College Verse LLC d/b/a TeachMeBack AI